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Frequently Asked Questions
Q1: Can I get some samples?
Yes, some samples are free, while others may require a small fee. Please consult our team for details. Freight is usually collected and will be credited back upon placing a formal order.
Q2: Do you accept OEM for specific branding?
Yes, we highly welcome OEM/ODM customization for your brand, though specific Minimum Order Quantities (MOQ) will apply.
Q3: Do you have the necessary certifications?
Yes, we maintain international certifications including CE, ISO, TUV, and BSCI to ensure quality and compliance.
Q4: Is there an inspection procedure before shipping?
Absolutely. we conduct 100% QC inspection before every shipment to guarantee product integrity.
Q5: What is the typical delivery timeframe?
Sample preparation takes approximately 5-7 days, while full-scale production typically requires around 30 days.
Q6: How do you handle after-sales service?
Should any issues arise after receiving your products, simply notify us and we will assist you promptly to resolve any problems.